Sending in a FastClose Server Log
It can often be useful to check the FastClose Server log when diagnosing an issue and FastClose Support may ask you for this.
Upload the Log from the Admin Web App
If you have an administrative login for FastClose and are using version 3.2 or later, you can upload the log to FastClose via the Administration web app, typically found at http://yourfastcloseservername:5101 for on-premise deployments.
After logging in, expand the 'System' menu option on the left and click on 'Setup'. Scroll down to the Logging section and click on the 'Upload Logs' button:
This will automatically upload recent log entries to a secure storage area maintained by FastClose in Azure. Let FastClose Support know that you have done this so that they can retrieve the file.
The file may include user names, PC names, report and folder names. If this is not acceptable, please use one of the methods below, which allow you to review and censor the data before sending.
Querying the Log from the Admin Web App
If you have an administrative login for FastClose, you can query the log via the Administration web app, typically found at http://yourfastcloseservername:5101 for on-premise deployments.
After logging in, click the Event Log icon in the Home page. If this icon is not there in your version of FastClose, you can also find Event Log under the 'System' entry in the left-hand navigation menu.
When the Event Log page loads, click the Selections icon; this will reveal a set of filter boxes:
By typing in the box, change the Date filter to include the date(s) when the problem occurred. Use UK date format if that is what is displayed initially.
Click the green Run Report button and see if some results are shown. Check the filters if there are no results but some are expected.
Click Export to Excel in the top right and email the file to FastClose Support.
The file may include user names, PC names, report and folder names: delete any columns before sending if you wish to keep those confidential.
Querying the Log from Designer
If you have an on-premise deployment of FastClose, you may be able to query the log from the Designer desktop client as well.
In the Administration tab of the ribbon, click View Log.
The FastClose Event Log report will open and automatically run with the current day as its Date selection.
You can adjust the selections using the filters as you would for any other report in Designer.
Choose Export to Excel from the File menu and email the file to FastClose Support.
The file may include user names, PC names, report and folder names: delete any columns before sending if you wish to keep those confidential.
