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Situation | Action |
Cells are not yellow | Right-click → Why Can’t I Submit? Check: is the scenario selected? Is the period in range? Are mandatory filters set? |
Submission rejected after first submission succeeded | The scenario dimensions are locked. Your current template uses different dimensions. See section 08.03. |
An account has no row in the report | Use Add Missing Planning Rows (section 08.08). |
Figures appear doubled when using a hierarchy | Submissions exist at both account level and node level. Audit and clean up (section 08.13). |
Test data needs to be removed | Layout tab → Scenarios → Edit → Delete All Submissions. Or clear cells in Excel and submit. Sectiom 08.06 |
Workbook re-run breaks formulas in submission cells | Formulas are preserved only when the same row (same dimension combination) remains in the results. If a row disappeared, its formula is lost. |
Contributor can’t open the report | The FastClose Excel Add-In must be installed. Check with IT. |